Most application problems can be solved by either restarting the device or reloading the application from the app store.  If neither of these resolves your problem, and it is not addressed in this FAQ, then please email Support.

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FAQ

  • Is my local forecast available anywhere in the world?

OpenWeatherMap provides weather forecast information for most habitable locations on earth, so the forecast should be available.

  • How do I change the forecast location?

There is a "Locations" item on the opening screen.  Touching the "+" button on the "Locations" screen will allow you to enter any town to obtain its local forecast.  Be as specific as possible when entering the location to get the town you intended - for instance include a country identifier or, in the US, the state code.  Zip and post codes should also work.

  • GlobalCast returned a different town than the one I intended.  How can I fix that?

From the list of locations, delete the one that is wrong and try entering it again.  This time be more specific in the location details, such as including a region, state, or county.

  • Why isn't the satellite image displayed?

The local satellite image is provided by a satellite that crosses the globe every 24 hours, and it may not have reached your location yet.  If this is the case, a black screen is shown.  Please try again later.  The wide-area satellite images are provided by geostationary satellites that may be updating when you access them and present a black screen.  The image should be available in a few minutes.