This
is the support page for FitPlot. Most
application problems can be solved by either restarting the device
or reloading the application from the app store. If neither of these resolves your problem,
and it is not addressed in this FAQ, then please email support. If you email support,
please specify which app you are using and as much detail as possible about the problem you are experiencing.
How do I enable iCloud backup?
If you're signed into the same iCloud account on multiple devices, your measurements and workouts sync automatically between them. They're also included in your iCloud device backup. If you don't want iCloud backup for some reason, you can disable it in the iCloud section of the Settings app on your device.
How can I export my data to a spreadsheet?
Upgrade to Pro then select the "Action" button from the navigation bar in either the workouts list page (to export your workouts) or the measurement history page ( for your measurements) select the earliest date for the data you want to export, then select where you want the resulting csv file to go.
Can I change the order my exercises are listed on the workout page?
You can change the listing order, but they are listed in alphabetical order by default, upper-case before lower-case. Press the "Edit" button and move them using the move symbols on the right side of each row.
Can I mix weights in pounds and kilograms?
Yes. If your gym uses a mixture of weights, you can set the units on a per exercise basis.
Why does my 1RM matter?
It's a reliable measure of strength improvement. In addition, if you enter your one-rep maximum, FitPlot can calculate your working session weights as a percentage of 1RM and prefill the amounts on the workout sheet.
I would prefer to have the app scan me naked, rather than in tight clothes. Can I be sure that all images are deleted?
It's better than that. FitPlot doesn't take any pictures of you. We use the camera only to identify the location of your joints and calculate body dimensions. All processing is done locally on your device and results are stored within your private Apple account. None of your information is transmitted to us.
Why doesn't my voice command "measure" work?
You may not have granted access to the device microphone when FitPlot asked you for permission. Make sure that microphone access is granted in you privacy settings and that the microphone isn't blocked
Why does the app take 5 scans of both my front view and the side?
All measurement systems contain some noise and averaging a number of measurements produces a more accurate result, so FitPlot scans multiple points within each scan and also takes multiple scans. Both front and side views are require to calculate the circumference of various limbs and your torso.
Why does the app ask for my biological gender?
The app uses formulae developed by th US Navy to estimate body fat percentage from your measurements, and the formula is different for males and females. Your choice is kept entirely within the app on your device and isn't shared with us or anyone else. However, entering a choice here is optional. If you don't select either male or female, FitPlot won't calculate body fat percentage.
Which iPhones support the more-accurate LIDAR scan?
Pro and Pro max model phones with a LIDAR sensor ( generally iPhone12 pro and later)
What do I get for subscribing to a Pro upgrade?
All advertisements are removed from the app, you will be able to export your data from the app in a standard comma separated values file, and you will be able to use the more-accurate, lidar-equipped rear camera to make your measuremnents, if your device supports it
How do I cancel my subscription to Pro?
You can cancel your subscription from within FitPlot by selecting "Manage Subscription" from the main menu in the app (the front page). You can also cancel any of your subscriptions by selecting your account in the "Settings" app on your device.
My subscription renewed automatically. Why doesn't my iOS device recognize it?
This can happen occasionally after an app update or iOS update. Please select "Restore Purchases" from the front page.