For any operational questions not answered in this FAQ, please email Support.

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FAQ

  • I downloaded the app and the app store says it's installed, but I can't find the icon.

This is not an app problem, and sometimes happens with certain devices.  Power down your device and then power it back up.  The app icon should now be visible.

  • Which mobile devices are supported?

The application will run on any phone or tablet using Android 4.2 or later.

  • Is there a limit to the number of articles that are downloaded?

NASA usually keeps the most current ten updates per topic, and they are all downloaded.  There is an application-imposed limit of the most-recent twenty articles per topic so that download times do not become excessive in cases where there is a lot of content.

  • How do I share the content on social media?

On the page you want to share, press the action button in the top right-hand corner of the page, then select your social media network of choice.


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